Job Description

Dogtopia

Now Hiring: Shift Lead

Dogtopia of Sacramento – Nimbus Winery

Love dogs and have a passion for leading a team? Dogtopia is looking for a dependable, motivated, and organized Shift Lead to help oversee daily operations, support our team, and deliver exceptional care for our dogs and pet parents.

As a Shift Lead, you’ll lead by example, keep your shift running smoothly, and help ensure our safety, cleanliness, and customer service standards are met. This is a hands-on role that includes supporting playrooms, assisting at the front desk, coaching team members, and responding to the needs of the business throughout the day.

What We Offer

• The opportunity to bring your dog to work after successfully completing training and meeting eligibility requirements
• A fun, supportive team environment
• Competitive wages and flexible scheduling
• Career advancement based on performance
• Training and additional certification opportunities
• Valuable experience in leadership, customer service, and daily business operations

What You’ll Do

Lead & Support the Team

• Guide daily shift activities and communicate priorities clearly.
• Assign tasks and coordinate room coverage, breaks, and transitions.
• Lead shift huddles and share important dog, pet parent, and operational updates.
• Coach team members on procedures and provide constructive feedback.
• Ensure assigned duties and opening, closing, and cleaning checklists are completed.
• Jump in where needed, including supervising playrooms, running dogs, and assisting the front desk.

Maintain Safety & Quality of Care

• Monitor playroom operations and reinforce safe dog handling and supervision practices.
• Ensure team members follow care instructions and established safety procedures.
• Recognize and promptly communicate dog health or behavior concerns.
• Ensure incidents and concerns are documented accurately and reported to management.
• Help the team respond to unexpected situations according to training and company procedures.
• Maintain clean, organized playrooms, boarding areas, and shared spaces.

Support Pet Parents & Front Desk Operations

• Create a welcoming experience for every pet parent.
• Assist with check-ins, pickups, reservations, and payments.
• Answer questions about daycare, boarding, spa services, pricing, and wellness plans.
• Support timely lead follow-up and Meet & Greet scheduling.
• Help maintain accurate records, including vaccination information and care notes.
• Address routine customer concerns professionally and involve management when needed.

Keep the Shift Running Smoothly

• Adjust team assignments as needs change throughout the day.
• Help coordinate daycare, boarding, feeding, and other scheduled care.
• Monitor supplies and communicate shortages or equipment concerns.
• Keep management informed of staffing needs, incidents, and unresolved issues.
• Provide clear handoff notes so the next shift is prepared.

What We’re Looking For

• Previous leadership, shift lead, or team training experience preferred
• A love for dogs and a strong commitment to safety
• The confidence to give clear direction and hold team members accountable respectfully
• Strong communication, organization, and problem-solving skills
• A calm, professional approach in a busy environment
• Dependability, initiative, and consistent follow-through
• Comfort working hands-on with dogs and supporting all areas of the facility
• Availability to support opening, closing, weekend, and holiday shifts as scheduled

Our Dogtopia Values

• We  LOVE life unconditionally like a dog.
• We  STAY loyal to our pack.
• We  CHASE the absolute highest standards of safety.
• We  PLAY to our fullest potential.
• We  TREAT every day like It’s the Most Exciting Day Ever!

Ready to lead the pack? Apply today and help create a safe, happy experience for our dogs, pet parents, and team!

Dogtopia of
Sacramento – Nimbus Winery & Land Park
As much as we’d like to spend all day with our dogs, it’s not always possible. Dogtopia of Sacramento – Nimbus Winery and Dogtopia of Land Park is your one-stop shop when you are looking for a safe and fun place to leave your pup when you can’t be with them. We are the premier destination for dog daycare, boarding and spa services. Our mission is to make sure your four-legged family members have a fun time when they stay at our fully equipped, spacious facility.

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