Job Description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role: Cresta's forward-deployed team embeds directly with enterprise customers to drive real AI transformation — not pilots, but production deployments that changes Customer Experience for F500 companies. We’re hiring our founding Special Projects Lead on our AI Agent Team. You'll play a critical role in scaling our AI Agent deployment motion and business: building the operational foundation for rapid team growth and leading special projects for our AI Agents team across process, product, and go-to-market. What You’ll Do: Business Operations - Team operations: Own weekly business reviews for the forward-deployed team, reporting on OKRs such as revenue and pilot-to-conversion performance.

- Knowledge management: Design an AI-powered “second brain” to centralize team know-how. Establish clear documentation standards and drive accountability for subject-matter owners across specialized topics. - Scale the team: Develop internal tools and processes to enable scaling. Work as a multiplier across hiring processes (funnel optimization, events) for a team that is on a 8x headcount trajectory. Special projects - Lead cross-functional projects at the intersection of product, go-to-market, and operations—deployment pattern synthesis, verticalization, AI Agent product SKUs. - Seed key initiatives , scaling them from idea to proof-of-concept before housing them in new roles (e. g. , verticalization, Agent Academy for customers). - Grow the Cresta AI Agent and deployment brand by driving content & thought leadership across the team (blog posts, team spotlights, deployment case studies). What We’re Looking For: - Bias towards action: No playbook needed — you figure it out and move. - Comfortable at every altitude: Equally at home developing strategy as building automations. - Strong operational background: You've built playbooks, pipelines, automations, and scaled operational processes.

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